In relations with consumers Tecnodidattica S.p.a. acts under the supervision of the Competition and Market Authority (www.agcm.it).
(Information pursuant to Art. 49, Consumer Code - Legislative Decree n. 206/2005)
To purchase on www.yourglobestore.com:
Most useful information for any purchase is specific for each product and is set out on the pages of the catalog and/or in the summary pages of the carriage-purchases.
In particular, for each product are shown:
The purchase order will be followed by our order confirmation by e-mail. We remember the statutory warranties are operating and, for the Customer who is Consumer, even the legal warranty for lacks of conformity pursuant to Articles 128-135 of the Consumer Code (Legislative Decree n. 206/2005). To use the warranty, the Customer will keep the receipt or invoice.
(Information pursuant to Art. 49, paragraph 1, letter h, Consumer Code - Legislative Decree n. 206/2005)
The Customer who is Consumer has the right to withdraw from the purchase contract without penalty and without specifying the reason. For the effects of the valid exercise of the right of withdrawal, the Consumer Customer must:
a. send a notification to the Customer Service of Tecnodidattica by e-mail to firstname.lastname@example.org or by fax to +390552374619 or by mail to Via Colle Ramole, 9 - 50023 Impruneta (FI), Italy, by the model withdrawal form attached or submitting any other unequivocal statement of its decision to withdraw from the contract, within 14 days from the reception of the goods purchased ( the delivery receipt will be the evidence) giving the references of the order;
b. return the goods, with own care and costs, within 14 days from the date on which he notified to Tecnodidattica his decision to terminate the contract, by courier of his choice, directly to the following address: Via Colle Ramole, 9 - 50023 Impruneta (FI), Italy.
Once checked the integrity of the returned product, Tecnodidattica will refund to the Consumer Customer the amount paid for only products returned, plus delivery costs but excluding any additional costs if the Consumer has expressly opted for a mean of delivery more expansive than the cheaper one offered by Tecnodidattica, within 14 days from the date on which it was informed of the decision of the Consumer to cancel the contract. The refund will be done using the same mean of payment used by the Consumer for the transaction, unless the Consumer has expressly allowed other mean and providing that he does not sustain any fees for the repayment. The Consumer shall sustain the costs for returning goods; Tecnodidattica will not accept in any case goods returned countersigned. Except the case in which it has offered to collect the goods, Tecnodidattica may withhold the refund until it has received the goods back or the Consumer has supplied evidence of having resent them, whichever situation occurs first.